Terms and Conditions

Oakside Classic Clocks

Trading Address

1 Heath Road, Pamber Heath, Tadley, and Hampshire RG26 3DR England.

Oakside Web Site

Our Web Site has been designed to provide full details and high definition images of all of our Longcase Clocks; If you require further assistance regarding any aspect of our web site, product range or customer service you can easily contact us by one of the following methods.

Contact Oakside Classic Clocks

Email:

Please use the on line enquiry form on the Contact page.

Telephone:

From UK: 0118 9701 377
From abroad: +44 118 9701 377

Fax:

From UK: 0118 9701 506
From abroad: +44 118 9701 506

Postal Address

Oakside Classic Clocks, 1 Heath Road, Pamber Heath, Tadley, Hampshire RG26 3DR England.

Security

You can be assured that all credit card transactions conducted on this web site are both secure and protected. The integrity of our Site is only secure if you use the correct shopping process. Do not under any circumstances transmit your credit card details to Oakside Classic Clocks by e-mail. If you require us to process your Credit & Debit card transaction manually, please contact us on a fixed line phone. Do not use a mobile phone as it may be intercepted!

Privacy

We do not, under any circumstances, pass your personal details to any third party - All transactions are via Roman Cart & HSBC Secure ePayments.

Further information about data protection laws can be found at the Data Protection Registrar's internet site: www.dataprotection.gov.uk

Clock Prices

Oakside’s English language web site includes an On-line price calculator with prices in Stirling – prices shown in other currencies are for guidance only and we do not imply or accept any contractual obligation to supply our products at the guide price shown in foreign currencies – all final invoices will be in Stirling - changes in currency exchange rates will effect foreign currency conversions.

Oakside German language web site includes an On-line price calculator with prices in EURO – The delivery price of your clock will be the price ruling, when you place an order and a deposit; only in exceptional circumstance will we increase the delivery price, you will then be offered the opportunity to cancel your order and receive a full refund of your deposit! Any prices shown in other currencies are for guidance only and we do not imply or accept any contractual obligation to supply our products at the guide price shown in foreign currencies – all final invoices will be in Euro.

We will supply your clock at the price quoted when we received your deposit, irrespective of any price increase that Oakside imposes after that date; we do however reserve the right to cancel your order and refund your deposit should our suppliers significantly increase prices.

Export Orders

Oakside accepts duty free export orders from most countries – please make a preliminary enquiry using our on-line enquiry form on the “contact us” page. You will be responsible for any import duties and charges!

Completion Invoices

We will invoice you for the outstanding balance when your clock is ready for delivery and we require full payment at least seven days before despatch of your clock. Ownership of the clock passes to you when the payment has been cleared into our bank account.

We reserve the right to decline payment by credit & debit card for clocks that are to be collected by customers, unless previously agreed.

Delivery Period

As each of our Longcase Clocks are handcrafted, delivery periods will fluctuate; we will make every effort to complete the construction & delivery of your order as quickly as production permits but we will not sacrifice quality to speed production. We will advise you of the approximate construction and delivery period when we receive you order or when you make an enquiry!

Transport and Packaging Rates

Whenever possible our web site price quotations are inclusive of delivery prices. All of our prices include packaging & transport to stated destinations – we will be pleased to advise delivery costs to any other part of the world.

We employ a Professional Packaging Company to design packing for our clocks and we use trusted third party freight companies to transport our clocks with due diligence. While we will make every effort to ensure a safe transit of your clock we do not accept any claims for damages occurred in transport by third party freight agents. You can ask Oakside to provide transit insurance at your cost!

Guarantee

If for any reason you are not satisfied with the quality of your purchase from Oakside Classic Clocks, please contact us within 7 days of receipt and we will arrange for collection and the supply of a replacement clock or a full refund (minus carriage costs) of the purchase price. This guarantee does not affect your statutory rights.

Exceptions

We cannot provide a refund or replacement if you have commissioned a special clock.

Complaints Procedure

We believe that the quality of our clocks will provide satisfaction but in the rare event of a problem occurring, we will attempt to handle all complaints fairly, effectively and confidentially. Any complaint via telephone, fax or e-mail is answered as soon as possible. Any complaint that comes in via the post is replied to immediately, by telephone if a number is quoted, and we aim that all complaints are resolved with 5 working days.

Oakside Classic Clocks reserve the right to improve specifications without notice.

UNSERE GELD ZURŰCK GARANTIE

Wir erstatten Ihnen den vollen Kaufpreis der gelieferten Ware zurück, sollte die Qualität der Uhr nicht Ihren Vorstellungen entsprechen Geschäftsbedingungen.

Oakside Klassische Uhren
Telephone: 0044 (0)118 9701 377

Fax: 0044 (0)118 9701 506